Refund Policy

This Refund Policy establishes unified after-sales refund and return standards applicable to all products sold on our official website, covering all global customers without regional discriminatory clauses. All items including multi-series protein bars, high-protein sparkling drinks and ultra-filtered high-protein milk beverages follow the identical return and refund rules specified below. Completing a purchase on our website confirms your full acceptance of the terms laid out in this policy.

Customers are entitled to apply for eligible product returns within 60 calendar days starting from the date you receive your delivered package. Any return requests submitted after the above 60-day window will not be approved for refund processing. When submitting return requests, customers need to follow the standard application steps displayed on our website and provide required order information for verification.

Once our after-sales team receives, inspects and approves your returned merchandise to confirm compliance with return requirements, we will initiate your corresponding refund procedure immediately. All verified valid refunds will be credited back to your original payment account within 5 to 10 business days. The settlement currency for all refunds is United States Dollar (USD), consistent with our website’s unified checkout currency standard. We cannot shorten or accelerate the fixed refund processing cycle for individual orders, and no expedited refund service is available.

All original orders placed on our site enjoy complimentary global free shipping, with zero shipping cost charged during initial checkout regardless of delivery location or order amount. Relevant return shipping expenses shall abide by corresponding guidance displayed on our return submission page; original delivery fees will not be deducted from your final refund amount since free shipping is included for every product by default.

All in-stock orders are dispatched within 1–3 working days after payment confirmation, with standard delivery taking 6–12 days to all global destinations. We do not provide expedited delivery options for any purchases. Standard delivery duration will not serve as grounds for arbitrary refund requests unless products arrive damaged or meet other officially defined eligible return reasons.

For any questions regarding return eligibility, refund progress, application rules and other related concerns, please visit our Contact Us page to reach out to our customer service team. All contact details and official email addresses are posted solely on the Contact Us page.