Privacy Policy

This Privacy Policy clarifies how our brand gathers, utilises, stores and protects personal information submitted by every customer accessing and shopping on our official online store. We prioritise the protection of user personal privacy as a core operational principle and formulate all relevant information management specifications based on user shopping experience and privacy protection needs. This policy applies to all website visitors, registered users and customers who complete order transactions on our platform. By browsing our website, creating an account or placing any purchase order, you acknowledge your full understanding and acceptance of the rules outlined within this privacy policy.

Types of Personal Information We Collect

We only collect necessary personal data required to complete order execution and customer service support, and information collection is divided into two primary categories.

Information provided actively by customers

When you register an account, finish checkout, apply for after-sales return or submit service consultation, you will voluntarily provide specific personal details, including your full name, delivery address, contact email and relevant payment-related credential information needed for order settlement. Such data is essential to arrange product shipment and process subsequent after-sales applications smoothly.

Passively collected browsing data

During your access to our website, our system automatically gathers non-identifiable browsing information such as your visiting device model, browser type, website access time, viewed product pages and website access routes via common web tracking tools including cookies. This anonymous data cannot pinpoint your individual identity and is mainly used to analyse website operation and customer browsing preferences.

Legitimate Purposes of Using Collected Information

All collected personal information will only be applied for predefined business needs and will never be used for unexpected irrelevant purposes without user consent.
  • Process submitted orders: Utilise your name, delivery address and payment details to arrange warehouse shipment, global logistics distribution and complete order settlement according to our shipping rules.
  • Handle after-sales requests: Resort to your reserved contact information to communicate regarding return applications, inspection results and refund progress throughout the after-sales cycle.
  • Optimise website and products: Analyse anonymous browsing statistics to adjust website page layout, optimise product display and upgrade our protein product lines matching mainstream consumer preferences.
  • Deliver customer support: Respond to your consultation messages and solve shopping-related problems efficiently via your reserved contact method.

Information Sharing and Third-Party Disclosure

We commit to never selling, renting or trading your personal identifiable information to irrelevant commercial third parties for marketing gains under any circumstances. Limited information disclosure only happens under the following restricted scenarios:
  • Authorised logistics partners: We share necessary delivery-related details with designated global logistics service providers merely to finish parcel transportation and last-mile delivery to your submitted receiving address. All cooperative logistics suppliers are required to sign confidentiality agreements to secure user data.
  • Mandatory business requirement: When we need to verify payment transactions with formal payment service operators, only necessary payment data will be shared for transaction confirmation.

Personal Data Security Protection Measures

We adopt multi-layered technical and managerial safeguards to prevent unauthorised access, leakage, alteration or deletion of your stored personal information. Our website uses standard data encryption technology to encrypt sensitive payment and personal address information during information transmission and server storage. Meanwhile, internal staff access to user database is restricted by graded access authority; only authorised customer service and warehouse management personnel can obtain limited required user information for daily work. Regular internal system maintenance and security inspection are conducted continuously to reinforce overall data storage safety.

Your Rights Over Personal Data

All users hold legitimate rights to manage their submitted personal information on our platform. You may submit requests to check, revise or update your stored personal details via the designated contact channel when your personal information changes. If you hope to delete your registered account and corresponding reserved personal data, you can put forward relevant applications through official service channels. We will process your valid data management requests within a reasonable period after receiving your formal application.

Contact Information for Privacy Related Inquiries

If you have any doubts, complaints or consultation demands concerning this Privacy Policy or the processing status of your personal information, please head over to our Contact Us page to get in touch with our customer service team. All available contact channels and official email addresses are listed exclusively on the Contact Us page for your convenient enquiry.