Customer Service Policy

Our team follows unified order handling and delivery standards for all consumer orders placed on the official website, with identical service rules applicable to all delivery destinations globally without regional differentiation. After customers complete successful payment for orders, our warehouse team will arrange product picking, packaging and outbound shipment within 1 to 3 working days. Once packages leave our warehouse, the standard delivery transit period for all global destinations ranges from 6 days to 12 days. Our brand does not provide any expedited or priority accelerated delivery service for any placed orders, and the above delivery timeline remains fixed for every shipment regardless of delivery location. We keep track of parcel logistics progress and update relevant shipment information accordingly to help customers stay informed about their order movement status.

United States Dollar (USD) is the exclusive unified settlement currency adopted across the entire online store for all product pricing, cart calculation and checkout transactions. All displayed commodity prices on the website are final checkout prices for listed goods. One core shopping benefit offered to all global customers is complimentary worldwide shipping covering every available product in our store. No additional delivery charge, remote area surcharge or hidden logistics cost will be added to customers’ final payment amount during checkout, no matter customers’ delivery address or order purchase quantity.

We implement a standardized after-sale return protection policy to secure consumers’ shopping interests for all purchased protein-related products. Customers are permitted to submit formal return requests for eligible purchased items within 60 days after receiving their delivered parcels, following the official return submission steps specified on our website. After our customer service department receives returned items and completes routine product condition inspection to confirm return validity, approved refunds will be initiated and transferred back to customers’ original payment account within 5 to 10 working days. All refund operations are processed in line with the unified refund schedule without arbitrary delay or modification.

For any inquiries involving product ingredient details, order tracking issues, return application operations, policy consultation or other shopping-related questions, customers shall visit our dedicated Contact Us page to send consultation requests. All official contact channels including our brand email address are exclusively published on the Contact Us page, and our customer service team will respond to submitted messages following regular service workflows.